Technical and Management Resources, Inc.

Customer Relationship Management (CRM) Analyst

12 months ago
Job ID
Security Clearance
Public Trust


  • Overall responsibility for managing  the OIT customer  experience by ensuring  0IT resources  are focused  on providing  the Information Technology (IT) products  and services  necessary  for customer organizations to achieve its mission  and business  objectives.
  • Assist in communication, coordination and facilitation, for integrating of the work required to provide the IT products or services that meet the TSA customer's needs.
  • Serve as the primary liaison between OIT and its customer base.
  • Identify all OIT clients and maintain active on-going relationships with those clients.
  • Collect and maintain data regarding all OIT customers and its relationship with the customer.
  • Gather and understand customer business requirements.
  • Have sufficient  awareness  of all OIT products  and services  to inform customers  and potential  customers  of the suitability  of these products and services  to meet customer  needs.
  • Coordinate the development of appropriate and Government agreed upon metrics to insure that OIT customer expectations are met.
  • Provide information to 0IT customers about products, services, capabilities, and methods of operation.
  • Gather customer feedback regarding OIT performance and level of customer service satisfaction.


  • 1-5 years of experience working in CRM.
  • Ability to obtain a Public Trust.
  • DHS or TSA experience is highly desired.


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