Technical and Management Resources, Inc.

  • Junior Tech

    Job Locations US-NC-Fort Bragg
    Posted Date 2 years ago(5/8/2017 1:11 PM)
    Job ID
    2017-2055
    Security Clearance
    Secret
  • Overview

    Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Must demonstrate excellent verbal and written communication skills.

    ***Only candidates with a Secret Clearance or higher can be considered***

    Responsibilities

    Junior HDTs must be able to clearly communicate via phone, portals, email, and instant messaging with end users and technicians.  Will be required to work rotating shift schedules to include nights, weekends, and holidays.

     

    After a probationary and training period Junior HDTs should be qualified to perform the following functions:

    • Serve as the initial point of contact for resolution of desktop/laptop related problems in a 70,000+ end user enterprise.
    • May be required to provide VIP level support to USSOCOM executive level users and their staff.
    • Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.
    • Document, track, resolve, and report on problems and work orders using Remedy ticketing system.
    • Create, modify, delete user accounts via Active Directory and associated support tools.
    • Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
    • Ability to install, maintain, and troubleshoot network, system, and application software.
    • Apprentice level technical knowledge of workstation hardware and Microsoft Technologies.
    • Apprentice level technical knowledge in the setup, operation, and troubleshooting of all associated and follow-on operating systems.
    • Must be familiar with Dameware and Terminal Services.
    • May be required to perform incident management functions which include: Incident trending and prioritization and documenting and communicating those findings with senior organizational team members.

    Perform other duties as required.

    Qualifications

    Minimum Required Qualifications:

    • Security+ CE or DoD equivelant
    • Must possess current Secret clearance
    • Must be TS/SCI eligible.

    Preferred Qualifications:

    • Special Operations Force experience.
    • Possess current TS clearance with SCI eligibility

     

    Technical and Management Resources, Inc. is an Equal Opportunity Employer and does not discriminate with regard to race, color, religion, sex, age, national origin, disability, or Vietnam veteran status. This policy affirms TMR’s commitment to the principles of fair employment and the elimination of discriminatory practices. We encourage all employees to take advantage of opportunities for promotion as they occur.

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