Technical and Management Resources, Inc.

  • Mid Tech

    Job Locations US-FL-Tampa
    Posted Date 2 years ago(1/25/2017 4:10 PM)
    Job ID
    2017-2056
    Security Clearance
    TS SCI
  • Overview

    Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others.

    Responsibilities

     

    •  Responds to and diagnoses problems through discussion with users. 
    •  Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
    •  Supervises operation of help desk and serves as focal point for customer concerns.
    •  Provides support to end users on a variety of issues. 
    •  Identifies, researches, and resolves technical problems. 
    •  Responds to telephone calls, email and personnel requests for technical support.
    •  Documents, tracks, and monitors the problem to ensure a timely resolution. 
    •  Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. 
    • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
    • Simulates or recreates user problems to resolve operating difficulties.
    • Recommends systems modifications to reduce user problems.

    Qualifications

    Minimum Education/Experience Requirements:   (4) years of directly related  experience or equivalent combination. Must have A+ or Security+ certification.

     

    Security Clearance Level: Candidate must have a TS/SCI.

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