Technical and Management Resources, Inc.

  • HDI Trainer

    Job Locations US-DC-Washington
    Posted Date 1 week ago(5/17/2018 11:49 AM)
    Job ID
    2018-2265
    Security Clearance
    Public Trust
  • Overview

    The HDI trainer will serve as a key training resource to train new staff and providers for HDI certification and best practices.

    Responsibilities

    • Ensure that training content is updated and accessible
    • Provide project management support for Ivanti Service Manager and other IT related training
    • Determine where workflow gaps exist by shadowing staff
    • Create best practice workflow documents
    • Train users on Best Practices to increase adoption of Best Practice standards
    • Identify and utilize super users to increase user training
    • Work with IT Service Desk to determine recurring training issues and help to reduce ticket volume by training users
    • Mentor IT Service Desk and assist with Tier II and Tier III Ivanti application issues
    • Assist with ongoing development, upgrading, implementation, testing, and customization of Ivanti Service Manager

    Qualifications

     

    • BS degree in Information Systems, business systems, computing or related field; Combination of education, training and experience is required
    • HDI Certification is required
    • 3 years of experience training end users
    • Familiarity with and the ability to train end users on technical issues such as 0365 and Jabber
    • Strong communication skills and ability to interact with management and all teams involved in the operational or development process.
    • Building a development package, training users in LANDesk, HEAT or Ivanti applications, and extending the solution to include additional modules/features/functionality
    • Demonstrated experience with current systems analysis principles, methods, procedures, practices, tools, and techniques and project management principles
    • Customer service and detail oriented

     

    Technical and Management Resources, Inc. is an Equal Opportunity Employer and does not discriminate with regard to race, color, religion, sex, age, national origin, disability, or Vietnam veteran status. This policy affirms TMR’s commitment to the principles of fair employment and the elimination of discriminatory practices. We encourage all employees to take advantage of opportunities for promotion as they occur.

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