Support installing and maintaining workstations and serve as a technical generalist, maintaining responsibility for initial troubleshooting of computer systems (laptops and desktops), local area networks (LAN), wide area networks (WAN) issues, electronic mail, hardware installation and repair, software configuration and applications and daily technical support operations.
Assist with the management of e-mail, manage user accounts, and perform basic network troubleshooting. Distribute software packages and upgrades to staff, provide ongoing support for software distribution and support, as necessary, and perform repairs, mainly facilitating repairs with the vendors and manufacturer for hardware support. Manage accounts and the operations of systems, perform simple troubleshooting, make moves, additions, and changes to each system, provide Tier 1-3 support to end-users, including logging initial calls, tracking the reported problem and resolution. Coordinate with other team members in the completion of assigned projects and serve as a point of contact for staff for computer IT and standards guidance. This position may require occasional business travel to provide onsite support to remote offices.
• Top Secret security clearance.
Technical and Management Resources, Inc. is an Equal Opportunity Employer and does not discriminate with regard to race, color, religion, sex, age, national origin, disability, or Vietnam veteran status. This policy affirms TMR’s commitment to the principles of fair employment and the elimination of discriminatory practices. We encourage all employees to take advantage of opportunities for promotion as they occur.