Technical and Management Resources, Inc.


Job Locations US-MD-Aberdeen
Posted Date 1 year ago(3/9/2019 10:18 AM)
Job ID
Security Clearance


TMR Inc. seeks a Help Desk Specialist Journeyman to support our client in Aberdeen MD. This candidate shall have Tier 1& 2 experience. 


  • Track and document all requests for assistance daily from customer via phone, in person, or electronic means using a Government-provided tracking system.
  • Applies technical knowledge and training to solve routine and complex problems in the maintenance of digital computers, configuration and peripheral components.
  • Maintain documentation and metrics for all requests which will be monitored weekly by the Government.
  • Determine action to be taken and take appropriate action to resolve customer problems dealing with hardware, software, and communications or escalate problems to a higher level IT representative IAW each organization’s IT policy or test mission requirement.
  • Provide feedback, updates and status to users on their requests for assistance IAW local procedures as directed by the Government.


  • Associate's Degree and 3 years experience; or Bachelor's Degree and 1 year experience; or combination of 5 years which may include education/specialized training/certifications and/or experience.
  • Relevant education/experience must be in an IT discipline related to the assigned program area (e.g. Network Engineering, Network Management, Computer Science, Information Systems, Computer or Software Engineering, Management Information Systems, Computer Forensics/Security, etc.)
  • Must have Security + Ce certification
  • Minimum Secret required; Top Secret clearance is preferred

Technical and Management Resources, Inc. is an Equal Opportunity Employer and does not discriminate with regard to race, color, religion, sex, age, national origin, disability, or Vietnam veteran status. This policy affirms TMR’s commitment to the principles of fair employment and the elimination of discriminatory practices. We encourage all employees to take advantage of opportunities for promotion as they occur.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.