Technical and Management Resources, Inc.

  • PC TECHNICIAN (HELP DESK SPECIALIST-JOURNEYMAN)

    Job Locations US-TX-Fort Hood
    Posted Date 2 months ago(10/14/2018 4:31 PM)
    Job ID
    2018-2401
    Security Clearance
    Secret
  • Responsibilities

    • Track and document all requests for assistance daily from customer via phone, in person, or electronic means using a Government-provided tracking system.
    • Applies technical knowledge and training to solve routine and complex problems in the maintenance of digital computers, configuration and peripheral components.
    • Maintain documentation and metrics for all requests which will be monitored weekly by the Government.
    • Determine action to be taken and take appropriate action to resolve customer problems dealing with hardware, software, and communications or escalate problems to a higher level IT representative IAW each organization’s IT policy or test mission requirement.
    • Provide feedback, updates and status to users on their requests for assistance IAW local procedures as directed by the Government.
    • Schedule is 0600 – 1800 Monday through Friday.
    • Must be able to work under the supervision of senior technicians. Must have full body mobility, be able to lift at least 50 pounds and must have own transportation. 
    • Returning failed equipment to good working order and demonstrating the equipment to the user.
    • Works as a team member in the installation, configuration, repair, and maintenance of computer equipment, peripherals, and applications
    • Performs repairs and conducts operational checks, and preventive maintenance service on computer systems, related systems, and office equipment.
    •  Replaces defective parts and assemblies.
    • Ensures a timely response to reports of unexpected malfunctions or failures.
    • Documents all task responses, labor and material usage data as required.
    • Follows established procedures to ensure achievement of quality, training, safety, and security standards.
    • Works with remote SAs to maintain network resources
    • MUST BE WILLING TO TRAVEL AND PERFORM RESPONSIBILITIES AT REMOTE LOCATIONS.
    • MUST HAVE OWN RELIABLE TRANSPORTATION.

    Qualifications

    • Associate's Degree and 3 years experience; or Bachelor's Degree and 1 year experience; or combination of 5 years which may include education/specialized training/certifications and/or experience.
    • Relevant education/experience must be in an IT discipline related to the assigned program area (e.g. Network Engineering, Network Management, Computer Science, Information Systems, Computer or Software Engineering, Management Information Systems, Computer Forensics/Security, etc.)
    • Must have Security+ certification (or equivalent DOD Directive 8570.1 IAT II) or A+/Network+ certification (or equivalent DOD Directive 8570.1 IAT I)
    • A minimum of A + CE or Network +. (Prefer Security +)
    • Minimum Secret required; Top Secret clearance is preferred

    Technical and Management Resources, Inc. is an Equal Opportunity Employer and does not discriminate with regard to race, color, religion, sex, age, national origin, disability, or Vietnam veteran status. This policy affirms TMR’s commitment to the principles of fair employment and the elimination of discriminatory practices. We encourage all employees to take advantage of opportunities for promotion as they occur.

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