Technical and Management Resources, Inc.

  • Junior Tech

    Job Locations US-NC-Fort Bragg
    Posted Date 6 days ago(3/19/2019 3:53 PM)
    Job ID
    2018-2435
    Security Clearance
    Secret
  • Overview

    TMR, Inc. seeks a Junior Tech to do interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. 

    Responsibilities

    After a probationary and training period Junior HDTs should be qualified to perform the following functions:

    • Serve as the initial point of contact for resolution of desktop/laptop related problems in a 70,000+ end user enterprise.
    • May be required to provide VIP level support to USSOCOM executive level users and their staff.
    • Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.
    • Document, track, resolve, and report on problems and work orders using Remedy ticketing system.
    • Create, modify, delete user accounts via Active Directory and associated support tools.
    • Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.

    Qualifications

    • Security+ CE or DoD equivelant
    • Must possess current Secret clearance (can start with interim Secret)
    • Special Operations Force experience
    • Must demonstrate excellent verbal and written communication skills.
    • Junior HDTs must be able to clearly communicate via phone, portals, email, and instant messaging with end users and technicians.
    • Will be required to work rotating shift schedules to include nights, weekends, and holidays.

     

    Technical and Management Resources, Inc. is an Equal Opportunity Employer and does not discriminate with regard to race, color, religion, sex, age, national origin, disability, or Vietnam veteran status. This policy affirms TMR’s commitment to the principles of fair employment and the elimination of discriminatory practices. We encourage all employees to take advantage of opportunities for promotion as they occur.

     

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