Technical and Management Resources, Inc.

  • Help Desk Technician

    Job Locations US-VA-Fort Lee
    Posted Date 7 months ago(7/30/2019 2:40 PM)
    Job ID
    2019-2602
    Security Clearance
    Other
  • Overview

    TMR, Inc. seeks a Help Desk Technician to provide technical support and troubleshooting to network, desktop, and/or systems hardware and software. Primary responsibility will be provide help desk support to users.

    Responsibilities

    • Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
    • Installs, configures, and upgrades computer hardware and software.
    • Provides end-user software troubleshooting and support.
    • Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
    • Provides troubleshooting and support.
    • Assists in the administration of e-mail systems.
    • Provides phone and help-desk support for local and off-site users.
    • Participates in special projects as required.
    • Responds to and diagnoses problems through using established procedures ensuring all actions taken are documented in the assigned ticket.
    • Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up step.
    • Provides support to end users on a variety of issues.
    • Identifies, researches, and resolves technical problems.
    • Resolves all tickets assigned and works them IAW the Agency's ticket handling process.
    • Documents, tracks, and monitors the problem to ensure a timely resolution.
    • Provides second-tier support to end users for all approved applications on the Agency's desktop.
    • Recommends systems modifications to reduce user problems.
    • Creates knowledge base articles for use by IT professionals and customer base.

    Qualifications

    • 2 years of experience as a Help Desk Technician.
    • Must have an Active Security+ CE certification for consideration.

     

    Technical and Management Resources, Inc. is an Equal Opportunity Employer and does not discriminate with regard to race, color, religion, sex, age, national origin, disability, or Vietnam veteran status. This policy affirms TMR’s commitment to the principles of fair employment and the elimination of discriminatory practices. We encourage all employees to take advantage of opportunities for promotion as they occur.

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