TMR, Inc. seeks a Junior Tech to do Interfaces directly with supported end-users and provide hardware, software, network and applications problem resolution. 

After a probationary and training period Junior HDTs should be qualified to perform the following functions:

• Serve as the initial point of contact for resolution of desktop/laptop related problems in a 70,000+ end user enterprise.
• May be required to provide VIP level support to USSOCOM executive level users and their staff.
• Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.
• Document, track, resolve, and report on problems and work orders using Remedy ticketing system.
• Create, modify, delete user accounts via Active Directory and associated support tools.
• Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
• Perform other duties as required.

• Security+ CE or DoD equivalent or higher
• Must possess minimum interim Secret clearance and be eligible for TS/SCI
• Special Operations Force experience (Preferred)
• Must be familiar with Dameware and Terminal Services.
• Must demonstrate excellent verbal and written communication skills. 
• Must be able to clearly communicate via phone, portals, email, and instant messaging with end users and technicians.
• Will be required to work rotating shift schedules to include nights, weekends, and holidays.