Technical and Management Resources, Inc.

CSD Junior Tech

Job Locations US-NC-Fort Bragg
Posted Date 1 month ago(9/6/2021 9:04 PM)
Job ID
2021-3116
Security Clearance
Secret
Type
Full-Time
Shift
Rotating Shift

Overview

TMR, Inc. seeks a Junior Tech to do Interfaces directly with supported end-users and provide hardware, software, network and applications problem resolution. This is an entry-level IT position. 

Responsibilities

After a probationary and training period Junior HDTs should be qualified to perform the following functions:

  • Serve as the initial point of contact for resolution of desktop/laptop related problems in a 70,000+ end user enterprise.
  • May be required to provide VIP level support to USSOCOM executive level users and their staff.
  • Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.
  • Document, track, resolve, and report on problems and work orders using Remedy ticketing system.
  • Create, modify, delete user accounts via Active Directory and associated support tools.
  • Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
  • Perform other duties as required.

Qualifications

  • DOD 8570 equivalent (A+, Network+, Security+, etc.)
  • Must possess minimum interim Secret clearance and be eligible for TS/SCI
  • Strong excellent verbal and written communication skills. 
  • Must be able to clearly communicate via phone, portals, email, and instant messaging with end users and technicians.
  • Will be required to work rotating shift schedules to include nights, weekends, and holidays.

 

 

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