The objective of this task order is to provide state of the art call center support across multiple technical and non-technical disciplines either at a government location or through alternative work arrangements. Expected to use its industry knowledge and technical capabilities of various modes of multi-channel communication mediums to triage, process, and improve the stakeholder’s experience.
Able to work independently to accomplish complex requirements associated with multiple projects or a single, large complex project. The Project Manager shall advise the Government concerning requirements, risks, issues, project plans, schedules and scope of assigned project area or tasks. The Project Manager shall have the capability to manage projects of high complexity and to direct the completion of projects within estimated timeframes and resource constraints. The Project Manager shall coordinate all parties to tasks and review work products for completeness, quality, and adherence to customer requirements.