The objective of this task order is to provide state of the art call center support across multiple technical and non-technical disciplines either at a government location or through alternative work arrangements. Expected to use industry knowledge and technical capabilities of various modes of multi-channel communication mediums to triage, process, and improve the stakeholder’s experience.
Serve as the Team Lead and provide daily supervision and direction to staff who provide Call Center support services. The Operations Manager shall determine functional and cross-functions requirements and identify resources required for each task for the Call Center support. The Operations Manager shall be responsible of inspiring a team environment with open communication.