Technical and Management Resources, Inc.

Knowledge Based Article (KBA) Manager

Job Locations US
Posted Date 4 months ago(1/14/2022 1:28 AM)
Job ID
2022-3281
Security Clearance
Public Trust
Type
Full-Time

Overview

TMR, Inc. seeks a Knowledge Based Article (KBA) Manager to support the USDA CEC client.  

Responsibilities

  • Exemplary record of building processes that ensure proper use of KBAs, KBAs are current, information contained in KBAs is accurate, the creation of new KBAs when content is unavailable, and suggest the retirement of all outdated or invalid KBAs.
  • Works directly with the CEC and ensure compliance with all S508 and template standards to ensure that Government expectations are met and implement continuous process improvements.
  • Provides technical/management leadership on major tasks or technology assignments.
  • Establishes goals and plans that meet project objectives.
  • Has domain and expert technical knowledge.
  • Apply strategic thinking, considering long-term sustainability and alignment with established enterprise strategies when addressing business or technical issues.
  • Provide a capabilities development plan (CDP) tailored specifically to address the work breakdown structure, detailed schedule with specific milestones, technical reviews and audits, quality assurance, and status reporting for all development efforts.
  • Provide new or updated user manuals and comprehensive technical documentation for each new application functionality.
  • Provides technical/management leadership on major tasks or technology assignments.
  • Establishes goals and plans that meet project objectives. Has domain and expert technical knowledge.
  • Decision making and domain knowledge may have a critical impact on overall project implementation

Qualifications

  • MUST have a minimum of 5+ years of Knowledge Based Article Management experience in a Service Desk environment
  • Experience ensuring compliance with all Section 508 and template standards to ensure that Government expectations are met and implement continuous process improvements.
  • ITIL and HDI certified (can be attained after hire).
  • *Proficient or Expert in MS Word, MS Excel, MS PowerPoint and SharePoint (experience must be reflected in resume).
  • Must have active Public Trust clearance and/or support a Federal Government Agency or a minimum current DoD Secret Clearance

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