Technical and Management Resources, Inc.

Help Desk Specialist (Tier 1 Agent)

Job Locations US
Posted Date 1 week ago(6/22/2022 8:44 AM)
Job ID
2022-3372
Security Clearance
Public Trust
Type
Full-Time

Overview

TMR, Inc. is looking for a Help Desk Specialist to provide Tier 1 level customer service support for a 24x7 365 days Tier 1 help desk.

Responsibilities

  • Capable of providing incident, request, change, configuration, and asset management support via phone, email, web, and other channels necessary to users in the areas of e- mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed.
  • Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems

Qualifications

This is a 100% Remote Position. 

  • MUST be willing to work swing shifts, dayshift,  this includes major holidays, weekends, and evening shifts, as needed.
  • 1-3 years of experience providing Tier 1 support
  • ITIL and HDI certified (can be attained after hire)
  • Responsible and able to work with little or no supervision
  • Remedy experience highly preferred
  • Must have active Public Trust clearance supporting a Federal Government Agency or a minimum current DoD Secret Clearance

 

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