TMR, Inc. is looking for a Help Desk Specialist to provide Tier 1 level customer service support for a 24x7 365 days Tier 1 help desk.
Capable of providing incident, request, change, configuration, and asset management support via phone, email, web, and other channels necessary to users in the areas of e- mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed.
Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems
This is a 100% Remote Position.
MUST be willing to work swing shifts, dayshift, this includes major holidays, weekends, and evening shifts, as needed.
1-3 years of experience providing Tier 1 support
ITIL and HDI certified (can be attained after hire)
Responsible and able to work with little or no supervision
Remedy experience highly preferred
Must have active Public Trust clearance supporting a Federal Government Agency or a minimum current DoD Secret Clearance
Technical and Management Resources, Inc. is an Equal Opportunity Employer and does not discriminate with regard to race, color, religion, sex, age, national origin, disability, or Vietnam veteran status. This policy affirms TMR’s commitment to the principles of fair employment and the elimination of discriminatory practices. We encourage all employees to take advantage of opportunities for promotion as they occur.